So that we keep your shipping costs to a minimum and don’t over charge you we calculate your shipping to get the best value for money after the purchase is made. This allows us to keep the cost of our products down.
We now are very pleased to have Australian and New Zealand based brands which means we can now supply directly to Australian addresses just as we would our New Zealand customers without the extra international costs on some brands as listed below.
We take care to ensure your purchases arrive safely and use New Zealand and Australian preferred freight companies to ship our products.
Please note we are unable to deliver to P.O Box addresses.
Delivery times will vary depending on your location. We endeavor to get your order to you as soon as possible.
Your order will be shipped once full payment has been received. Any specified delivery dates are estimates only.
We do not accept responsibility for delays in delivery due to unforeseen circumstances or delays which result from supplier delivery delays or as a consequence of an incorrect delivery address.
Should your order arrive faulty or damaged, please contact us via email email@example.com within three days of receiving your item, including a photo if the fault is visible. Also, it may be necessary for the item to be returned for assessment – if this is the case we will arrange and pay for a courier to collect the item from a place that is convenient for you.
If a replacement is available it will be sent out to you at no charge or a credit will remain on your account.
International customers purchasing New Zealand based only brands will be responsible for paying any duties or taxes relevant to their country of residence. Shipping costs charged on an order weight/size basis and the delivery location. As this is a non-signature required service, once confirmation of delivery to the address has been made, we can take no further responsibility.
By selecting these service options you are thereby agreeing to the terms of service of this option and any tax duty or other fees incurred on arrival will be the responsibility of the customer.
Any questions regarding shipping please contact firstname.lastname@example.org